Return & Refund Policy

We want you to be satisfied with your RYVELA order. Please read our return and refund policy carefully before placing your order.

1) Eligibility for Returns

We accept returns or replacement requests only in the following cases:

• The item you received is damaged or defective.

• You received the wrong item, wrong size, or wrong color.

• Your order is missing an item.

We do not accept returns or refunds for:

• The customer choosing the wrong size. Please check our size guide carefully before placing your order.

• Change of mind, personal preference, or simply no longer wanting the item.

• Normal wear and tear, damage caused by improper use, washing, or care.

• Minor color differences caused by different screen settings or lighting conditions.

• Items that have been worn, washed, altered, or damaged after delivery, unless the issue is due to a manufacturing defect.

2) Reporting an Issue

If there is an issue with your order, you must contact us within 7 days of delivery.

To help us review your request, please provide:

• Your order number

• Clear photos and/or video showing the issue

• A clear photo of the shipping label on the package

Please contact us through the customer support email provided on our website.

Requests submitted after 7 days from delivery may not be eligible for a return, replacement, or refund.

3) Resolutions

If your claim is reviewed and approved, RYVELA may offer one of the following resolutions depending on the circumstances:

• Free replacement of the affected item

• Partial refund where appropriate

• Full refund if the issue cannot reasonably be resolved through a replacement or other solution

RYVELA reserves the right to determine the appropriate resolution based on the nature and circumstances of the issue.

4) Refund Processing Time

For approved refunds:

• Refunds are processed within 3–7 business days after approval.

• Once processed, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

• The exact time required may vary depending on your payment provider.

5) Exchanges and Replacements

If an item is confirmed to be defective, damaged, incorrect, or missing, RYVELA may provide a replacement at no additional cost.

Replacement availability may depend on stock. If the original item is unavailable, we may offer an alternative resolution, such as a refund or another appropriate option.

6) Chargebacks

If you experience an issue with your order, we ask that you contact RYVELA first so we can review the situation and work toward a resolution as quickly as possible.

Filing a chargeback or payment dispute before contacting us may delay the resolution process, as the matter may need to be handled through the payment provider's dispute process.

7) Final Sale Items

Certain items or promotional products may be designated as final sale and may not be eligible for returns or refunds except where required by applicable law.

Any applicable final-sale conditions will be clearly stated on the relevant product page or at the time of purchase.