Shipping policy

Shipping Policy — Ryvela

1) Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

2) Estimated Delivery Time

Estimated delivery time is 10–15 business days after dispatch.

Please note that delivery times are estimates and may be affected by customs, holidays, weather conditions, or carrier delays.

3) Tracking

Tracking information is provided for most orders.

Please allow 2–5 business days after dispatch for tracking information to become active and show updates.

4) Customs & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such fees are the customer’s responsibility.

5) Lost or Delayed Packages

If your tracking information has not been updated for 10 business days, please contact our support team so we can investigate the shipment with the carrier.

6) Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect, incomplete, or invalid address, the package may be returned to the sender or considered undeliverable.